If you are unhappy with any aspect of our treatments or service please direct any complaints to our Principal Dentist (Mr A. R. James) in the first instance.  We pride ourselves on providing high quality dental treatment and a professional service.  We will endeavour to do everything in our power to resolve any issues which you may have. 

If you are unhappy with the response which you receive from us then you are entitled to raise your complaint verbally or in writing to your local health board where you can also obtain information about primary care dental services in your area.

Cardiff and Vale Local Health Board

University Hospital of Wales

Heath Park

Cardiff

CF14 4XW

Tel: 02920 747747:

www.cardiffandvaleuhb.wales.nhs.uk/home

Or,

The Public Services Ombudsman for Wales

1 Ffordd yr Hen Gae

Pencoed

CF35 5LJ

Tel: 0845 601 0987

www.ombudsman-wales.org.uk

For private treatment you may contact:

Dental Complaints Service

Stephenson House

2 Cherry Orchard Road

Croydon

CR0 6BA

Tel: 0845 601 0987

www.dentalcomplaints.org.uk

You may also contact our regulatory body:

The General Dental Council

37 Wimpole Street

London

W1M 8DQ

Tel: 08456 120540

www.gdc-uk.org